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Contact center representative (german)
We are looking for a new employees for the purposes of american owned essential oil company in the following position:
CONTACT CENTER REPRESENTATIVE (GERMAN)
Excellent communication skills
Organized and detail oriented
Ability to follow instructions, policies, and procedures
Works well with others
Proactive while assisting others
Ability to read, write, record, receive, and send communications effectively and professionally
Passionate about good customer service
Previous customer service experience, preferred
Desire to move up and grow with doTERRA, preferred
Ability to apply empathy in difficult situations
Language Requirement: at least advanced English and fluent/native German
Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.
Respond promptly with correct grammar and punctuation in verbal and written communications
Use resources to answer questions and resolve concerns promptly and courteously
Follow-up on customer service issues
Capture customer feedback
Identify and track/code contact types
Attend necessary trainings
Upsell and inform customers about promotions and products
Help with special projects as needed
Adhere to schedule and meet other department performance standards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions
This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time
Ability to work under pressure, including during peak season
Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.
doTERRA is the world s largest essential oil company with an annual revenue of over $2bn. Our Budapest based office plays a critical role in supporting our customers throughout Europe.
To apply for this position please send your CV to [email protected] along with your preferred salary, possible start date, and what position you are applying for.