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IT Assistant

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- Operates specified set of network components, prepares, coordinates and implements complex and very changes, troubleshoots incidents with elevated CBI and prevents defects.

- Performs coordinates and improve daily activities needed to manage IT services and the supporting infrastructure regular inspections and improvement recommendations.
- Assist with the diagnostics and resolution of availability-related and capacity-related incidents and problems.
- Ensure that the right information is maintained and delivered to the appropriate place or competent person at the right time to enable informed decision.
- Restore normal service operation in case of Incident as quickly as possible.
- Ensure that changes are recorded and then evaluated, authorized, prioritized, planned tested, implemented, documented and reviewed in controlled manner.
- Solving of issues on the IT infrastructure/applications with direct/potential impact on the quality of service provided to customers.
- Gets to the root cause of Incidents and then initiate actions to improve or correct the situation.
- Provide technical skills in support of IT services and management of the IT infrastructure.
- Trains and participates on education of other employees.

Requirements for the employee

Candidates with education suit the position

University student

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Deeper knowledge of ICT environment with professional knowledge verified by professional level certification exams.
- Knowledge about roles and responsibilities in the process flows and its practical use, e.g. emergency changes procedure.
- Deeper ITIL knowledge corresponding to ITIL foundation training.
- Pursuing higher Cisco knowledge corresponding to CCNA - Voice/Security/Network certification (or pursuing corresponding certification from other vendors) or knowledge corresponding to the professional level.
- Good knowledge of network protocols and network hardware devices to analyze whole network environment.
- Good knowledge related to network traffic, optimizing data flow, implement security standards, platform maintenance.
- Good analyst knowledge of whole network environment, of the network and structure of the existing network, multiplatform knowledge.

- Effective business communication with customers, vendors and colleagues
- Ability to work independently with focus on standardization and decreasing costs
- Result and customer orientation


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 3489689   Megjelentetés dátuma: 2018.10.12.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum salary is 3,50€ brutto