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SAP First Level Support

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- Deals with standard SAP operation within change/incident management.
- Performs standard SAP monitoring using T- Systems International (TSI) tools.

- Monitor Customers SAP applications according TSI standards to identify actual or potential issues with application
- Using of Applications related to SAP operation to be able to execute needed adjustment, changes or corrective activities
- Reporting of monitoring parameters relevant for Service Level Agreement (SLA) with external customer.
- Communication with internal and external customer to provide up-to-date information about SAP systems status
- Performs business related tasks given by superior or defined senior team member
- Triggers escalation in case of need to ensure proper information flow in line with standard escalation matrix
-Follow Manager on Duty (MOD) escalation procedures
- Providing basic events/incidents analysis to identify proper corrective activity or need of escalation
- Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system
- Executing standard changes according to existing runbooks to ensure proper adjustment of the system

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Technical tasks required for position
- Basic event/incident management (customer approval not needed) based on runbooks or approved documentation
- Performing maintenance and health checks
- Transport management
- Archiver stack solving
- Database (DB) check issues solving
- System restarts
- Changing of SAP Systems
- SAP/DB parameter changes
- Tablespace extensions, tablespace management
- Copying of files / create directories /access rights / change permissions / update files
-Move, start /stop systems on different hosts
- Make additional backup with Business Related tools
- High school
- No
- English – active knowledge
- Analytical thinking
- Be able to work in shifts (24x7 operation) based on -team
- IT basic skills
- Good level of communication skills


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3482027   Megjelentetés dátuma: 2018.08.31.   A (bruttó) bér alapösszetevője és egyéb juttatások:   SALARY MONTHLY BRUTTO: minimum 650 € + VARIABLE PART + CAFETERIA ( Special Financial Benefit )