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Order Manager II

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description / Purpose
- Manages (Controls, Validates, Creates, Plans, Coordinates, Process) complex customer orders to deliver them in the specific time, quality, costs & Key Performance Indicator.

- Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
- Monitors, measures, coordinates and escalates of troubleshooting through involved organizational units to avoid any delays.
- Represents the Delivery Partner towards the Order Requestor & provides reporting and information about the status of the order to stakeholders on regular basis or on demand.
- Supports project teams & order requestors to deliver complex order process.
- Makes recommendations or suggestions on optimization measures relating to processes, reporting and quality improvement (based on the analysis).
- Organize of telephone conferences regarding orders status, process efficiency & adjustment.
- Trains and participates on education and initial development of newcomers.

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Min. secondary school

- 2 - 3 years’ experience within the field of administration, customer service/support
- MS Office
- [email protected] - advantage

- English B2
- German B1 – advantage

- ITIL processes overview
- Analytical thinking


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3481309   Megjelentetés dátuma: 2018.08.30.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum base salary 865 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.