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ICT Administrator I. for SAP Basis

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Check, execute, solve (where appropriate), and create tickets, monitoring, operating and resolving faults/errors/issues in assigned area of support according T-Systems processes and considering customer contracts, processes and SLA /service level agreement/
- Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs and according to internal processes
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Create, change and delete user accounts.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Employee perks, benefits

-cafeteria - individual benefit,
-trainings and development opportunities,
-discounts at various providers in Košice,
-possibility of Home office,
-pension savings contribution,
-meal vouchers contribution,
-extra vacation days,
-young and enthusiastic working environment,
-diversity program,
-health weeks,
-sport activities,
-weekend events,
-work life coaching,
-doctors at workplace,
-credit card,
-metro card,
-referral bonus /financial/,
-rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

- 1 year
- Basic skills of relevant Operation system

Soft skill level
- Process Training / Change management, Project management overview/ Effective communication.
-Intercultural training.

- SM9, Putty, Windows

- Basic overview of databases: DB2, Oracle

- Basic overview of Solaris, Aix, Linux

- General ICT overview.
- Overview of the ITIL processes.
- Security overview.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3466258   Megjelentetés dátuma: 2019.07.08.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum salary is 650€ brutto+ variable part+other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.