Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Global Process Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date
Basic wage component (gross) and other rewards
Minimum base salary 1 550€ + variable part + other financial benefits

Information about the position

Job description, responsibilities and duties

General description
  • The role governs respective process on corporate level of T-Systems International. Organizes and implements the relevant processes T-Systems wide. Prioritizes process improvement measures and projects.
  • Manages the process rollout (in time, budget, quality), measured through process implementation checks.
  • Governs process quality and effectiveness by acting as a quality control in process optimization programs.
  • Provides process consultancy in strategic Automation Projects and Quality initiatives.

  • Prepares and governs process strategy on corporate level.
  • Designs and develops key performance indicators measuring quality and effectiveness of the process on corporate level.
  • Analyzes key performance indicators results and identifies gaps and deviations in existing processes/instructions.
  • Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related requirements according to valid corporate standards, in order to increase the efficiency of the process execution.
  • Coordinates, organizes and steers activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
  • Manages process documentation on corporate level.
  • Develops content of process relevant training material and contributes to Quality Academy roll-out.
  • Provides consultancy in assigned processes.
  • Proposes and controls optimization measures.

Management scope
  • Steering of virtual Process Improvement Team (up to 15 people) and leading of Global Process Community (open community of experts)

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Secondary school degree (or equivalent)
  • Minimum 5 years experience within the field of IT process management (minimum department level)
  • Process improvement - design, development and implementation of process improvement(s) in Operations (at least two projects with impact on quality of operations)
  • English – B2 (fluent)
  • German – advantage
  • Deeper Information Technology Infrastructure Library ( ITIL) knowledge - at least one ITIL Intermediate certification (preferably Service
Operation and/or Continual Service Improvement)
  • Project management basics
  • Managerial experience – advantage
  • Regular communication on senior management level


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3447674   Megjelentetés dátuma: 2018.07.13.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum base salary 1 550€ + variable part + other financial benefits