Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Global Process Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
  • The role governs respective process on corporate level of T-Systems International. Organizes and implements the relevant processes T-Systems wide. Prioritizes process improvement measures and projects.
  • Manages the process rollout (in time, budget, quality), measured through process implementation checks.
  • Governs process quality and effectiveness by acting as a quality control in process optimization programs.
  • Provides process consultancy in strategic Automation Projects and Quality initiatives.

  • Prepares and governs process strategy on corporate level.
  • Designs and develops key performance indicators measuring quality and effectiveness of the process on corporate level.
  • Analyzes key performance indicators results and identifies gaps and deviations in existing processes/instructions.
  • Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related requirements according to valid corporate standards, in order to increase the efficiency of the process execution.
  • Coordinates, organizes and steers activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
  • Manages process documentation on corporate level.
  • Develops content of process relevant training material and contributes to Quality Academy roll-out.
  • Provides consultancy in assigned processes.
  • Proposes and controls optimization measures.

Management scope
  • Steering of virtual Process Improvement Team (up to 15 people) and leading of Global Process Community (open community of experts)

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Secondary school degree (or equivalent)
  • Minimum 5 years experience within the field of IT process management (minimum department level)
  • Process improvement - design, development and implementation of process improvement(s) in Operations (at least two projects with impact on quality of operations)
  • English – B2 (fluent)
  • German – advantage
  • Deeper Information Technology Infrastructure Library ( ITIL) knowledge - at least one ITIL Intermediate certification (preferably Service
Operation and/or Continual Service Improvement)
  • Project management basics
  • Managerial experience – advantage
  • Regular communication on senior management level


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3447674   Megjelentetés dátuma: 2018.08.14.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum base salary 1 550€ + variable part + other financial benefits