Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Junior Service Delivery Manager (Ref. No.: 80787)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description

•Accountable for order delivery management process, for financial performance and billing tasks within the areas of the Service Ensurance




Accountabilities

Service Ensurance pillar
•Managing Service Ensurance pillar
•Within this pillar Junio Service Delivery Manager (SDM) carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
•Functional leading of order managers.
•Customer facing :

  • Single Point Of Contact (SPOC) between customer and operation/production
  • Order entry gate for the customer
  • Direct interface to customer in relation to order management process


Global Customer Order Desk

  • accountable for tracking and tracing of orders

  • proposing and implementing process improvements

  • closely cooperating with Service Delivery Managers - SDMs, Service Chain Operation Managers - SCOPMs, Operation Managers - OPMs, Project Managers - PM, PPL, Service Delivery Managers Support - SDM Support, Solution architects, deployment groups and provisioning

  • identifying potential risks / blocking points of implementation and delays of order

  • managing migrations calls and escalations

  • troubleshooting delivery of orders in project management phase

  • providing inputs to Design Solution Manager for the price calculation

  • creating of final price calculations for technical solutions

  • accountable for sending the offer to the customer
•Communication with production to ensure delivery of services in required Service Level Agreement - SLA, Operation Level Agreement - OLA and Key Performance Indicators - KPI
•Managing customer escalations in deployment phase
•Order management
•Processing proposals with an aim to optimize production.
•Processing order for customer in specific tool to deliver customer requests (creation of orders).
•Validating request in tool and collecting all necessary information, documentation to complete the order
•Delivering requestor/customer acceptance of delivered service
•Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
•Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.


Financial Performance and Billing
Financial Performance & Billing is responsible for all financial regards. Specifically the commercial management topics:
•Steering the financial planning.
•Steering the forecast process.
•Cost Management.
•Steering of Cost Saving/Efficiency measures.
•Preparing and executing Finance Reviews.
•Collecting of data and creating reports for account improvement program.
•Generating billing data for the relevant elements.
•Generating the invoice supplements

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

preferred field of study - Information technologies

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
•University education 2nd degree ( preferred field of study - Information technologies)

Experience
•Minimum 2 years of experience in Information and Communication Technology(ICT) Delivery Service Management

Languages
•English – B1
•German – B2

Others
•Self-motivated individual with excellent interpersonal communication and influencing skills
•Sound knowledge of project management principles
•Mature specialized professional knowledge (deep understanding of a specific professional field)
•Analytical and problem solving attributes
•Exhibiting tact and diplomacy
•Experience of post-sales support - advantage
•Cost control and budget planning
•Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
•General IT overview, T-Systems International portfolio knowledge, Microsoft Office
•Certification - Information Technology Infrastructure Library - ITIL V3 Foundation, SeM Basic





  • English – B1
  • German – B2
Others
  • Self-motivated individual with excellent interpersonal communication and influencing skills
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical and problem solving attributes
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning
  • Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
  • General IT overview, TSI portfolio knowledge, MS Office
  • Certification - ITIL V3 Foundation, SeM Basic

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3419304   Megjelentetés dátuma: 2018.07.16.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum 870 eur. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.