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Business Support Manager DKK

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- As BSM you will process data within DKK application, which is subsidiary book of account. It contains customer services booking, billing and dunning letters management. You will manage jobs, job-plans and schedulers by UC4 automation software; as well as communicate with technical and accountancy departments in German language on daily basis.
- Responsible for predefined business processes
- Works independently or in team on creating, maintaining and documenting the business processes based on the customer needs

- Minimum Base salary 870EUR + variable part + other benefits
- Support TSM (2nd level Application operation) during investigation
- Explain business logic and specify customer impact together with SDM
- Troubleshoot & Investigate customer disputes
- Search for EDRs (Event Detail Records)
- Estimate amount of loss
- Support recalculation
- Support application changes in cooperation with other responsible groups
- Create RfC’s (for bug fixing, implementing business requirements against application functionality)
- Configure and maintain new/existing end-customer
- Consult new product development with customer
- Verify incoming & outgoing business data streams
- Validate end-customer data and account configuration
- Investigate and correct faulty data
- Cooperate with Marketing department on Marketing campaigns preparation
- Support preparation of technical concepts “Fachkonzepte”
- Coordinate communication with all involved parties (i.e. OC-Telco, DPS, SDM, Development, customer, Telekom IT AO, etc.) of the application
- Organize and moderate teleconferences

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

- University degree (minimum Bachelor) ,
- 5+ year, valid certifications in given technologies
-Scripting (Perl, Shell)
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware
- Basic project management overview
- ITIL knowledge
- Overview about application business processes
- Eng B2
- Prefered Ger B2


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 3384169   Megjelentetés dátuma: 2018.07.12.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum Base salary 870EUR + variable part + other benefits