Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Operation Manager for Network Platform

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production. Working with a variety of network technologies to provide operational support for network infrastructure within T-Systems Data Centers. Maintain continuous service to customers by implementing requested changes and solving service failures and Incidents followed by a root cause analysis.

Accountabilities
  • Responsible for part of service chain, cross Department level (technical layer) – Network platform
  • Responsible for KPIs and SLAs / OLAs of the related services.
  • Accountable for technical content of operational / specialized technical concepts.
  • Ensure the quality of provided services and provides operational support.
  • Coordinate, manage and monitor operational performance on the network layer and cooperates with various departments.
  • Identify, formulate and implement the improvement of processes and policies to maximize operational output.
  • Support SC OPM in planning the requirement for resourcing at both Department and Team level.
  • Operational interface between the production and SC OPM.
  • Support SC OPM in explanation of production options for SDM.
  • Responsible for the default reporting ordered by the SC OPM.
  • Monitor, manage and improve the efficiency of provided services.
  • Driving the operational effectiveness of Network platform.
  • Raising and managing Risks and Problems. SPOC for Network related escalations.
  • Supporting re-designs of outdated environments or technical solutions. Updating and managing documentation.
  • Communicate with various support teams and 3rd party vendors.
  • Leading weekly and monthly service review meetings, creating and distributing weekly and monthly reports.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
  • High school
Experience
  • 2+ years of work experience
Languages
  • English B2+ (mandatory)
Others
  • Good overview of Network, Firewall and Load balancing technologies
  • Managerial experiences recommended
  • Effective communication
  • Presentation skills
  • Negotiations Skills - negotiates in a fair manner and achieves sustainable results
  • Technical overview
  • Proactive approach
  • Ability to work in team
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3382036   Megjelentetés dátuma: 2018.08.10.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum base salary 925 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.