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Process Specialist - LIM Service

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
Telekom-IT at T-Systems Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Process Specialist is responsible for managing and supporting the tasks of the LIM Service sub-team which provides 24/7 assistance to the Telekom IT Incident Management process. As the only member of the LIM Service to work regular office hours he/she coordinates and controls the daily tasks and processes of the shifts according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.

- Organize, manage and control the daily tasks of 11 colleagues working in pairs on 24/7 shifts
- Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken
- Coordinate continuous improvement in working processes to increase customer satisfaction
- Coordinate and quality check handover of tasks to other parts of the Department such as Problem Management teams
- Active assistance on conference calls during the Major Incident procedure in case of need
- Participation in process related projects to ensure continuous improvement up to T-Systems standards
- Execute (Implement) the interface between process and operational topics to ensure proper communication between different teams within the Department
-Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
-Sport Activities
-Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

- Secondary education degree
- Overall overview of ICT industry environment
- Experience in (project) management
- Experience with MS Excel
- Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage
- ITIL / Process knowledge an advantage
- German – minimum B2 (C1 or higher a distinct advantage)
- English – minimum B1 (B2 or higher an advantage)
-Excellent communication skills
- Ability to plan, organize and prioritize tasks and manage the tasks of others
-Flexible, responsible and pro-active
- Results-oriented, persevering, able to complete tasks on time and under pressure
- Analytical skills, ability to perform in a complex IT environment
- Stress resistant
- Ability to work independently on assigned tasks and also as a part of a team


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
ID: 3360650   Megjelentetés dátuma: 2018.06.08.   A (bruttó) bér alapösszetevője és egyéb juttatások:   minimum salary 720 brutto + variable part + other financial benefits