General description

• Deals with standard SAP operation within change/incident management.
• Performs standard SAP monitoring using TSI tools.

Accountabilities

• Monitor Customers SAP applications according TSI standards to identify actual or potential issues with application
• Using of Applications related to SAP operation to be able to execute needed adjustment, changes or corrective activities
• Reporting of monitoring parameters relevant for SLA with external customer.
• Communication with internal and external customer to provide up-to-date information about SAP systems status
• Performs business related tasks given by superior or defined senior team member
• Triggers escalation in case of need to ensure proper information flow in line with standard escalation matrix
• Follow MOD escalation procedures
• Providing basic events/incidents analysis to identify proper corrective activity or need of escalation
• Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system
• Executing standard changes according to existing runbooks to ensure proper adjustment of the system

Secondary with school-leaving examination

English - Upper intermediate (B2)

Technical tasks required for position

• Basic event/incident management (customer approval not needed) based on runbooks or approved documentation
• Performing maintenance and health checks
• Transport management
• Archiver stack solving
• DB check issues solving
• System restarts
• Changing of SAPS
• SAP/DB parameter changes
• Tablespace extensions, tablespace management
• Copying of files / create directories /access rights / change permissions / update files
• Move, start /stop systems on different hosts
• Make additional backup with BR tools

Education

• High school

Experience

• No

Languages

• English – active knowledge

Others

• Analytical thinking
• Be able to work in shifts (24x7 operation) based on team
• IT basic skills
• Good level of communication skills

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

1000 an more employees

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online