SAP First Level Support

General description
- Deals with standard SAP operation within change/incident management.
- Performs standard SAP monitoring using TSI tools.

Accountabilities
- Monitor Customers SAP applications according TSI standards to identify actual or potential issues with application
- Using of Applications related to SAP operation to be able to execute needed adjustment, changes or corrective activities
- Reporting of monitoring parameters relevant for SLA with external customer.
- Communication with internal and external customer to provide up-to-date information about SAP systems status
- Performs business related tasks given by superior or defined senior team member
- Triggers escalation in case of need to ensure proper information flow in line with standard escalation matrix
- Follow MOD escalation procedures
- Providing basic events/incidents analysis to identify proper corrective activity or need of escalation
- Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system
- Executing standard changes according to existing runbooks to ensure proper adjustment of the system

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
-Young and enthusiastic working environment
- Diversity Progra m
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Secondary with school-leaving examination

English - Upper intermediate (B2)

Technical tasks required for position
- Basic event/incident management (customer approval not needed) based on runbooks or approved documentation
- Performing maintenance and health checks
- Transport management
- Archiver stack solving
- DB check issues solving
- System restarts
- Changing of SAPS
- SAP/DB parameter changes
- Tablespace extensions, tablespace management
- Copying of files / create directories /access rights / change permissions / update files
- Move, start /stop systems on different hosts
- Make additional backup with BR tools
Education
- High school
Experience
- No
Languages
- English – active knowledge
Others
- Analytical thinking
- Be able to work in shifts (24x7 operation) based on team
- IT basic skills
- Good level of communication skills

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

1000 an more employees

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
Slovakia
http://www.t-systems.sk