Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Junior Service Delivery Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Descripcion
  • Accountable for order delivery management process, for financial performance and billing tasks within the areas of the Service Ensurance

Service Ensurance pillar :
  • Managing Service Ensurance pillar
  • Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
  • Functional leading of order managers.
Customer facing :
  • SPOC between customer and operation/production
  • order entry gate for the customer
  • direct interface to customer in relation to order management process

Global Customer Order Desk :
  • accountable for tracking and tracing of orders
  • proposing and implementing process improvements
  • closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning
  • identifying potential risks / blocking points of implementation and delays of order
  • managing migrations calls and escalations
  • troubleshooting delivery of orders in project management phase
  • providing inputs to Design Solution Manager for the price calculation
  • creating of final price calculations for technical solutions
  • accountable for sending the offer to the customer

  • Communication with production to ensure delivery of services in required SLA, OLA and KPI
  • Managing customer escalations in deployment phase
  • Order management
  • Processing proposals with an aim to optimize production.
  • Processing order for customer in specific tool to deliver customer requests (creation of orders).
  • Validating request in tool and collecting all necessary information, documentation to complete the order
  • Delivering requestor/customer acceptance of delivered service
  • Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
  • Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.

Financial Performance and Billing
  • Financial Performance & Billing is responsible for all financial regards.
Specifically the commercial management topics:

  • Steering the financial planning.
  • Steering the forecast process.
  • Cost Management.
  • Steering of Cost Saving/Efficiency measures.
  • Preparing and executing Finance Reviews.
  • Collecting of data and creating reports for account improvement program.
  • Generating billing data for the relevant elements.
  • Generating the invoice supplements.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Information technologies

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • University education 2nd degree ( preferred field of study - Information technologies)
  • Minimum 2 years of experience in ICT Delivery Service Management
  • English – B2
  • German - advantage
  • Self-motivated individual with excellent interpersonal communication and influencing skills
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical and problem solving attributes
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning
  • Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
  • General IT overview, TSI portfolio knowledge, MS Office
  • Certification - ITIL V3 Foundation, SeM Basic


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3310454   Megjelentetés dátuma: 2018.04.16.