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Process Specialist Leitstand- Junior Application Administrator

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
- Active monitoring of the Leitstand dashboards and involving of the responsible colleagues = communication with the AD/AM/AO if a relevant timeout/failure occurs
- Organization and moderation of calls/meetings in case of interruptions with (lower) business impact
- Involvement of the Leitstand Experts in case of issues with critical business impact, in case of missing, outdated or incorrect FAQs
- Communication with TOP management
- Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
- Update the Logbook, collect information about changes
- Initiate trainings or lessons learnt, if necessary

- Basic knowledge of business processes Telekom Germany GmbH and Pre-Order / Order (with focus on IP products)
- Basic knowledge about the applications and interfaces between them in the TelIT’s TSO organization
- Ability to work with SM9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
- Ability to work with Tivoli (handling of alarms), VSMtool (TSO/OSS Leitstand dashboards + IT-Services in DeepDive), Viper (looking for unannounced changes) and Cacti (overview of the actual status of the NGSSM-systems), Darwin (to find the current actionplans/FAQs and the basic information about the applications, servers and contact persons, the interfaces between the applications), DMU (to find basic information about the databases)
- Basic knowledge about the NGSSM components/applications/infrastructure and the applications which are used by the provisioning of services provided to fulfill customer requests.

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

- Secondary education degree
- Overall overview of ICT industry environment
- English B1
- German B2
- Communication skills
- Flexibility
- Responsibility
- Analytical skills
- Pro-activity and pro-customer orientation


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
ID: 3304762   Megjelentetés dátuma: 2018.06.18.   A (bruttó) bér alapösszetevője és egyéb juttatások:   salary minimum 720 brutto + variable part + other financial benefits