General description

• Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
• Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities

• Lead teleconferences with all required participants to set up actions to be taken
• Lead continual service improvement to increase customer satisfaction
• Coordinating in building up respective process communities to increase awareness to expected levels
• Coordinating of process related projects to ensure continuous improvement up to TSI Level
• Coordinate the interface between process and operational topics to ensure proper communication
• Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Training and mentoring of respective processes to increase process awareness

Minimum base salary 730EUR + variable part + other benefits

Management scope

• between organization units

University education (Bachelor's degree)

German - Upper intermediate (B2) and English - Intermediate (B1)

Education

• Secondary education degree

Experience

• Overall overview of ICT industry environment
• Active participation of projects in project management for complex and multi-national projects
• Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
• Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
• Passed ITIL Foundation examination

Languages

• English: B1
• German mandatory: B2

Others

• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

1000 an more employees

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic