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Service Chain Operational Manager (Middleware @ Applications)

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
-Interface between Service Delivery Manager (SDM) / Service Owner (Customer) and Operational Manager OPM) / operation in defined field in order to keep quality of the production.

-Responsible for service chains of a specific business service / application cross Unit level.
-Responsible for combined services for his delivery account in accordance with the agreed Operational Level Agreement (OLA) as well.
-Responsible for Key Performance Indicators (KPI) and Service Level Agreements (SLA) / OLAs of the contracted services.
-Accountable for technical content of operational / specialized technical concepts.
-Ensure the quality of provided services and provides operational support.
-Coordinate, manage and monitor operational performance
-Identify, formulate and implement the improvement of processes and policies to maximize operational output.
-Plan the requirement for resourcing based on account needs
-Steer the (Technical Layer) Operation Managers.
-Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
-Explanation of production options for SDM.
-Accountable for the default reporting ordered by the SDM.
-Monitor, manage and improve the efficiency of provided services.
-Single point of contact towards the internal customer.
-Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
-Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
-Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Salary monthly: min 1020 eur + variable part of salary + cafeteria + other benefits

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills


-High school

-4+ years of work experience or vocational training with several years of work experience.

-English B2+ (mandatory)
-German B2+ (optional)

-Managerial experiences recommended
-Effective communication
-Presentation skills
-Negotiations Skills - negotiates in a fair manner and achieves sustainable results
-Financial overview
-Proactive approach
-Ability to work in team
-Willingness to change, flexibility
-Customer, value, result and performance orientation


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3287709   Megjelentetés dátuma: 2018.08.10.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum base salary 1020 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.