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Service chain Operation manager for BIG DATA

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
-Interface between SDM (Service Delivery Manager) / Service Owner (Customer) and OPM (Operation Manager) / operation in defined field in order to keep quality of the production.

-Responsible for service chains of a specific business service / application cross Unit level.
-Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
-Responsible for KPIs (Key Performance Indicators) and SLAs / OLAs (Service-Level Agreement/Operation-Level Agreement) of the contracted services.
-Accountable for technical content of operational / specialized technical concepts.
-Ensure the quality of provided services and provides operational support.
-Coordinate, manage and monitor operational performance
-Identify, formulate and implement the improvement of processes and policies to maximize operational output.
-Plan the requirement for resourcing based on account needs
-Steer the (Technical Layer) Operation Managers.
-Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
-Explanation of production options for SDM.
-Accountable for the default reporting ordered by the SDM.
-Monitor, manage and improve the efficiency of provided services.
-Single point of contact towards the internal customer.
-Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
-Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
-Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


-High school

-4 years’ experience within the field

-English language B2
-German language B2 – nice to have

-Managerial experiences recommended
-Effective communication
-Presentation skills
-Negotiations Skills - negotiates in a fair manner and achieves sustainable results
-Technical overview
-Proactive approach
-Ability to work in team
-Willingness to change, flexibility
-Customer, value, result and performance orientation


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT ( Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3279288   Megjelentetés dátuma: 2018.08.30.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum monthly salary is 1020€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.