Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Application Engineer

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT (Information Technology) services on multiplatform environment in order to fulfill relevant KPIs (Key Performance Indicators).
Plan, implement and ensure a stable technical environment to support organization’s business processes.
Identify weaknesses in used processes and eliminate them following industry and internal standards.
Provide consultancy for OPM (Operation Manager), SDM (Service Delivery Manager) and customer in multiplatform environment.


Accountabilities

Plans, controls and is responsible for complete application-based requests fulfilment.
Independently diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT multiplatform environment.
Restore normal service operation in case of Incident to fulfil SLA/OLA (Service Level Agreement/Operational Level Agreement).
Investigate and document the root cause of complex incidents and then initiate actions to improve or correct the situation.
Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Assess actual performance of IT environment against its predicted performance. Any deviations should be identified and proactively remediated, with vendors if necessary.
Identify weaknesses in used processes and eliminate them following industry and internal standards.
Propose and perform regular inspections and improvement recommendations.
Actively looks for possibilities to automate activities in actual multiplatform environment.
Plan, implement and ensure a stable technical environment to support organization’s business.
Serve as technical lead to provide clear and comprehensive release and deployment plans.
Serve as technical lead to assure delivery of the service in critical situations.
Deliver effective training plans and concepts to train other employees and ensure their fulfilment.
Mentor administrators to spread knowledge level in the team in all relevant platforms and develop their skills.
Create and review technical documentation for complex environments.
Creation and further development of operational concepts and standards.
Design, develop and implement new technologies/services or upgrades to existing technologies.
Responsibility for change approval in face of all Change Advisory Boards.
Execute projects and other deliverables in order to fulfil KPIs and management requests.
Provide consultancy for OPM, SDM and customer in multiplatform environment.


Management Scope

Work with the Manager of Professional Services to continuously define and improve a wide spectrum of processes utilizedby the Professional Services team.
Serve as technical lead within the Professional Services organization by acting as the escalation point for issues arising from Customer Support and other functional areas within the company.

Employee perks, benefits

Other Benefits
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Requirements

Education
  • Preferable University degree Experience
  • 5 years of experience within the field

Languages
  • English C1
  • German: advantage

Others
  • Expert knowledge and experience with application environment verified by professional level certification exams preferably from multiple vendors
  • Complex ITIL knowledge corresponding to ITIL certification
  • Project management knowledge
  • Basic financial literacy

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3276847   Megjelentetés dátuma: 2018.07.23.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Minimum monthly salary is 1000€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.