Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Senior Lead Incident Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description:
  • Telekom-IT at T-Systems Slovakia forms part of the Internal IT ( Information technology) department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the -
  • Senior Lead Incident Manager (LIM) is responsible for managing high priority application and service outages of the TOP Elements from Deutsche Telekom worldwide. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of management and technical units is required in order to solve the incident.

  • Lead the incident resolution of all Major Incident Procedure qualified outages
  • Steer technical and management units, manage customer expectations
  • Define work streams, assign tasks and monitor the progress
  • Report regularly on the incident resolution progress
  • Moderate technical and management telephone conferences
  • Take decisions required to quickly resolve the incident
  • Identify and assess the risks during the Major Incident Procedure
  • Identify and handle hierarchical escalation
  • Document the progress and steps in IT Tools

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

  • High School / University degree
  • Minimum 2 Years’ experience working within an IT environment and with IT processes
  • Understanding of ICT ( Information and communication technology) operation
  • Overview of ITIL ( Information technology infrastructure library) foundation an advantage
  • Moderation skills required
  • German – minimum B2 (C1 or higher a distinct advantage)
  • English – minimum B1 (B2 or higher an advantage)
  • Excellent communication and presentations skills
  • Customer-oriented, self-initiative and enthusiastic mind set
  • Analytical skills and able to comprehend complex systems
  • Methodological and structured approach of work organization
  • Result-oriented, determined, able to complete tasks on time and under pressure
  • Intercultural experience (advantage)


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3055466   Megjelentetés dátuma: 2018.09.11.   A (bruttó) bér alapösszetevője és egyéb juttatások:   salary minimum 1 295 € brutto + variable part + other financial benefits