Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of GDU SAP Technology Services

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
Managing the GDU SAP Operations UNIT (440 FTE) which consists of 3 Departments operating on 24X7 support model and GCU Shell operation (40 FTE)
Delivering the services offered by the SAP Operation team and Shell teams to customer within the European/APAC and AA region
Accountable for SAP near shore delivery and managing the organization as per the Quality KPIs, customer satisfaction and demand.
Accountable that the cost stream is planned properly and the budget flow is according to the T-Systems overall financial targets.
Define and update annually a strategy and portfolio (business direction, people, 4 pillar) for your organization within the framework of the DTAG, TSI and global unit strategy.
After the annul approval through the TSSK board of directors, monitor and report regularly the execution of the strategy on the TSSK board of directors
Planning and monitoring of opex in an annually , monthly break down after the approval of the TSSK board of directors in the execution measured through the TSSK dashboard
Define, monitor and execute measures to stay monthly monthly within the budget e.g. efficiency program, training budget, travel budget, personal costs primary and secondary
Request and monitor purchase order entry and ensure all PO to be available before start of business
Negotiating and monitoring KPIs, SLAs and other business relevant quality parameters which are defined by your customer and/or BOD&Q of your portfolio
Defining proactive measures to safeguard all quality parameters and in case of negative deviation initiate and monitor countermeasures to get back to green
Being accountable for SLA´s, meet contractual obligations
Communication and process:
Aligning global business view with the local vie of your unit by being member of the global management board of the global organization
Executing the governance model defined in TSSK and in the respective global organization (guidelines, management handbook, process and process improvements)
Ensuring proper communication within your unit to ensure that all employees are aware of the company and unit strategy and the targets of the pillars
Maintaining staff by recruiting, selecting/reducing, training employees, secure legal work environment; developing personal growth opportunities.
Accomplishing staff results by communicating expectations, planning and monitoring job results, providing overview, coaching, counseling, and disciplining employees, developing, coordinating, policies, procedures, and productivity standards.
Management scope
Managing the Unit of up to 9 direct reports and up to 480 people
Managing revenues up to 16.7 mil. and costs budget of 15.6 mil.
Accountable for over 130 customers worldwide including global player like Shell and Philips
Development of new business areas according to GDU SAP TS strategy (HANA,PCIs,SD)
E2E service development and implementation for customers (pre-sale support, consultancy, architectural design, implementation and operation service, SDM support)

Employee perks, benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Personality requirements and skills

Requirements Education
 University degree Experience
 Strong SAP Basis and Infrastructure background with more than 5 years of experience in IT industry (SAP Basis Certified will be value added)
 3-4 years in knowledge in service management (e.g. SLAs, ITIL, financial management, driving down unit cost, KPI reporting) combined with a customer focused and results oriented drive.
 Experience in managing Department of at least 80 – 100 people
 Well verse in ITIL process
 Advanced English and German language as an advantage Others
 Strong communication, coaching and leadership skills with demonstrated ability to establish credibility and rapport with staff as well as business contacts. Able to communicate across all levels in the organization.
 Individuals should be a self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision.
 Demonstrate personal behaviors and values such as openness, mutual respect, honesty and trust with team members.
 Is sensitive to working across other cultures and respects and values diversity.
 Willing to accept and recommend changes and to challenge the status quo.
 Demonstrated evidence of T-Systems 5 Guiding Principles will be taken into account during the selection process


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2773370   Megjelentetés dátuma: 2016.10.19.