Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

ICT JM Administrator II

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd level environment

Advanced knowledge of Job Management tools (scheduling, printing, archiving, …)
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd level environment.
Execute project with higher complexity and other deliverables in order to fulfill KPIs and management requests.
Smooth and uninterrupted operation of customers’ environment.
Conformity with the internal work instructions and process guidelines within T-Systems.
Follow the defined escalation standards in case of deviations.
Investigate the root cause of incidents and initiate actions to improve or correct the situation.
Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Train and participate on education of other employees.
Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Create, change and delete user accounts
Train and mentor people who have less experience about the ICT Operator responsibilities

Technical tasks required for position
Technical tasks for predecessor position(s):
Basic tasks (Operator):
Engage support with other operation teams
Performing maintenance and health check
help with diagnosing and troubleshooting Control-M Agent applications
monitoring of UC4 agent/executor
help with diagnosing and troubleshooting Redwood Cronacle Agent applications
monitoring of Redwood Cronacle agent
monitoring if Redwood Cronacle schedulers
Initiate communication
Agent restart
CM table, user unlock
Monitoring and troubleshooting of Redwood Cronacle jobs and their dependences
Monitoring and troubleshooting of Redwood Cronacle events and their dependences
Follow up customer documentations in regard to Redwood Cronacle jobs and their troubleshooting
Technical tasks (Admin I):
creating user accounts UC4/Control-M
creating node groups Control-M
testing of new scripts Control-M/UC4 and Redwood Cronacle
Initial support including investigation and diagnosis Control-M/UC4 and Redwood Cronacle
Handle service requests requiring change ticket Control-M/UC4 and Redwood Cronacle
Copying of files / create directories /access rights / change permissions / update files in Control-M environment
Move, start /stop systems on different hosts Control-M

Advanced technical tasks
Control-M agent upgrade
Control-M agent installation
Node group creation in Control-M
Security group creation in Control-M
FP and HF implementation in Control-M
EM server components restart and investigation in Control-M
Connection profiles creation in Control-M
UC4 agent/executor installation
License update in UC4
ELA report UC4
CHIEF monitoring UC4
Data archiving UC4
UC4 processes, agent monitoring settings
Implementation and design job scheduling regarding system and customer demand in Redwood Cronacle
Troubleshooting, designing and investigation of job dependences in job scheduling regarding experiences, when special job dependences are requirement to solve scheduling behaver in Redwood Cronacle
Redwood Cronacle process server restart
Understanding of Redwood Cronacle OS processes needed for running agents and process servers in Redwood Cronacle
Understanding of network connection and setup between Redwood Cronacle components
Understanding how components works and what are required componets to run jobs in Redwood Cronacle

Employee perks, benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


High school degree

2 years within the field

English language B2
German - advantage

SM9 knowledge
Advanced overview of Windows, Linux and other platforms
Basic overview of Networks
Good understanding of T-Systems organization structure
Intermediate knowledge of MS Office
Detailed knowledge of ICT environment
Valid certification in given technology
Overview of the ITIL processes
Good security overview


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2763218   Megjelentetés dátuma: 2016.10.12.