Czech/Slovak speaking customer service representative

Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.

Place of work
Budapest
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for an enhusiastic CZECH/SLOVAK SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

* As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
* Involve your customers – realise and understand their needs, provide positive experience for them
* You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails


Our desired candidate:

* Fluent in Czech or Slovak language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package

Employee perks, benefits

If you join us:

* Coming from abroad? We help you with relocation package
*Participate in a paid, professional training lead by our professional trainers
*Become a member of a friendly, multicultural team
* You can develop and grow with the company as a member of our career program
* Feel the good vibe in our company events or team building activities
* We ensure you in house doctor, central located office and casual dress code

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Czech - Proficiency (C2) and English - Intermediate (B1) and Slovak - Proficiency (C2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at www.sykes.com.

Number of employees

250-499 employees

Company address

Sykes
Váci út 43. V. em.
1134 Budapest
http://www.sykes.com

Contact

E-mail: send CV