English Speaking Customer Service Representative

Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.

Place of work
Váci út 117-119, Budapest
Contract type

Information about the position

Job description, responsibilities and duties

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

We are looking for the following professional
to join our Budapest Call Center:


Customer Service Representatives provide a professional front and back office service function for our client's project in line with the contractual agreements and working in compliance.

- Receiving requests in English language via phone and e-mail
- Providing back office administrative services
- Checking invoices
- Receiving, categorizing and registrating work orders
- Recognizing problems
- Dealing with correspondence
- Qualifying, prioritizing cases
- Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
- Coordinating progresses
- Initiating preventive calls to minimize damages

Employee perks, benefits

- Career opportunity
- Cafeteria
- Friendly, multicultural work environment
- Dynamic team
- Modern office environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Native/near-native ENGLISH language knowledge
- Experience in administration
- Good organizational skills
- Advanced level knowledge of MS Office applications
- Excellent problem solving skills
- Good communication skills


Brief description of the company

Sykes, global headquarters based in Tampa USA, is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service.
For further information, please visit our Internet site http://www.sykes.com/careers.aspx

Number of employees

250-499 employees

Company address

Váci út 117-119.A
1138 Budapest


E-mail: send CV
ID: 2560997   Megjelentetés dátuma: 2018.02.14.