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IT Technical Support Specialist

Starjobs Magyarország Kft.

Place of work
Budapest
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Our client a multinational company looks for a new colleague as

IT Technical Support Specialist


We are looking for Technical Support Specialist to provide enterprise-level assistance to our end user employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.


  • Research and identify solutions to software and hardware issues 
  • Diagnose and troubleshoot technical issues, including account setup and network configuration 
  • Ask customers targeted questions to quickly understand the root of the problem 
  • Own issues through to resolution, within agreed time limits  
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue 
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) 
  • Provide prompt and accurate feedback to customers 
  • Refer to internal database or external resources to provide accurate tech solutions 
  • Ensure all issues and outcomes are properly logged within the ticket management system 
  • Prioritize and manage several open issues at one time 
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting 
  • Document technical knowledge in the form of notes and manuals 
  • Maintain positive relationships with clients 

Identify and suggest possible improvements on process, procedures and or systems

Information about the selection process

Apply to Gabor Eros,

e-mail: stj4100521@starjobs.hrszoftver.hu

Adatkezelési szám: NAIH-106075/2016


Requirements for the employee

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Degree in a relevant field, like Computer Science, IT or Software Engineering is desired 
  • High school or technical school diploma required 
  • Some experience including internships, in work experience in Technical Support, Desktop Support, IT Help Desk Technician or similar role 
  • Hands-on experience with Windows/Linux/Mac OS environments desired 
  • Good understanding of computer systems, mobile devices, SKYPE and other tech products 
  • Ability to diagnose and troubleshoot basic technical issues 
  • Tech savvy with familiarity in remote desktop applications and help desk software (e.g. Zendesk, BOLD 360, etc.) 
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal 
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus



Languages: English and French/German/Italian/Spanish/Hungarian/Polish

Advertiser

Brief description of the company

Starjobs Alliance is a network of HR specialists of all fields from around the world giving our clients and candidates the edge to have the most professional hands-on service locally while delivering the power of a global network at their fingertips.
We are a dynamically growing business, expanding throughout the globe involving many fields but not losing focus of our core speciality: to create value and solutions in the Energy sector.
Our offices are delivering solutions since 1983, whether it be recruitment, staff leasing, payroll services, HR consulting, outplacement or outsourcing.

Number of employees

200-249 employees

Company address

http://www.starjobs.hu
ID: 3361692   Megjelentetés dátuma: 2018.04.14.  
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