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IT Technical Support Specialist
Starjobs Magyarország Kft.
Place of work
Budapest
Budapest
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Our client a multinational company looks for a new colleague as
IT Technical Support Specialist
We are looking for Technical Support Specialist to provide enterprise-level assistance to our end user employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Own issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues and outcomes are properly logged within the ticket management system
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
- Maintain positive relationships with clients
Identify and suggest possible improvements on process, procedures and or systems
Information about the selection process
Requirements for the employee
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
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Languages: English and French/German/Italian/Spanish/Hungarian/Polish |
Advertiser
Brief description of the company
Starjobs Alliance is a network of HR specialists of all fields from around the world giving our clients and candidates the edge to have the most professional hands-on service locally while delivering the power of a global network at their fingertips.
We are a dynamically growing business, expanding throughout the globe involving many fields but not losing focus of our core speciality: to create value and solutions in the Energy sector.
Our offices are delivering solutions since 1983, whether it be recruitment, staff leasing, payroll services, HR consulting, outplacement or outsourcing.
We are a dynamically growing business, expanding throughout the globe involving many fields but not losing focus of our core speciality: to create value and solutions in the Energy sector.
Our offices are delivering solutions since 1983, whether it be recruitment, staff leasing, payroll services, HR consulting, outplacement or outsourcing.
Number of employees
200-249 employees
Company address
ID: 3361692 Megjelentetés dátuma: 2018.04.14.2018-04-14 Régió: Budapest Pozíció: IT/Technical Support Specialist Cég: Starjobs Magyarország Kft.
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