Global Customer Fulfillment Specialist

Starjobs Magyarország Kft.

Place of work
BUDAPEST, Budapest
Contract type

We are recruiting new collegue to our client ( International Company ) as

Global Customer Fulfillment Specialist

The Global Customer Fulfilment Specialist is responsible for spare parts fulfillment activities customer orders management and execution - in relation with transactions of spare parts for reciprocating engines.

  • Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines.

  • Administer all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents management and archiving functions.

  • Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.

  • Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.

  • Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers

  • Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments with regard to short cycle demands and customer escalations

  • Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.

  • Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.

  • Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • College or university degree in Economics, Logistics or Engineering

  • At least 2 years work experience in Customer Service

  • Advance knowledge of export & import regulations, terms and processes

  • Strong Customer Service mindset

  • Excellent communication skills, self-motivated, and ability to handle multiple priorities

  • Ability to perform in a team environment

  • Self-starter, capable of working with minimum supervision

  • Advanced command of English

  • Advanced command of Spanish

  • Proficiency in Microsoft Office applications Outlook, Excel (Vlookup, IF formulas, advance filtering, pivot tables), Word and Powerpoint

Desired Characteristics:

  • Work experience in international trading

  • Technical degree and familiarity with the Energy Industry

  • Six Sigma trained and certified Green/Black Belt

  • Integrated Management Systems knowledge (pref. ORACLE)

ID: 2768087   Megjelentetés dátuma: 2016.10.15.  
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