Multilingual Service Desk AnalystRandstad Hungary Kft
As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers together with your colleauges.
- They will contact you via email, phone, chat or a self-service portal and your task will be to support them in English/German/French/Italian/Russian language by resolving the issue on the spot or by coordinating with other technician teams to find the resolution.
- Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases.
You are the perfect candidate for this position if you:
· have a fluent German/French/Italian/Russian language knowledge and a confident level of English
· feel enthusiastic about answering questions and supporting international partners on a daily basis
· Customer Service / Service Desk / IT support experience
· Knowledge of computer hardware/peripherals and printers
· Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
How to apply
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest