Audio Conferencing Analyst (English + French OR Spanish)

Randstad Hungary Kft

Key Responsibilites

  • Owning, driving, communicating, updating and proactively representing the company in all domains of activities
  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
  • Work with a variety of business and technical teams to enhance service
  • Provide solutions, workarounds to incidents and problems
  • Provide exceptional service support to the business
  • Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools)
  • Understanding the services functions and ready to follow their changes and improvements

Requirements

  • English on advanced level AND French OR Spanish on a conversational level


Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Our offer

  • Excellent opportunity to work for a strong, multinational company
  • Freedom due to shifts
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities

Location

Debrecen

How to apply

Filling in the online registration form and uploadig CV via the Randstad website
Randstad
HR
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3930938  Megjelentetés dátuma: 2020.06.30.  Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.