Transformation & Innovation Domain and Lean Six Sigma Expert

We are looking for professionals for one of the largest providers of information technology, consulting services and business-process outsourcing.

Key Responsibilites

This role has been created to support delivery teams at Budapest. Being an expert of FAO (AR, GL/ RtR/FPnA) and Lean Six Sigma this role requires associate to connect with Team members, PLs / Project Managers of each account in BPS and understand if there is any process improvement opportunities (pro-actively) and support implementation of solutions.

FAO Expert (espacially GL, RtR, FPnA)

· Drive domain competency of FAO accounts

· Create training materials and training plans to conduct Domain trainings for FAO associates per business need and advice by T&I Head

· Support Baselining and Benchmarking activities for all FAO processes


iQMS Related – Key Support

· Making sure that QCP, BCP, SLA Standardization, FTE estimation/Capacity Mgmt. Documents are appropriate and available in all accounts in which this position is mapped by T&I Head

· Any Observation or NC raised from an audit for any BPS account is closed within 3 weeks from the date of raising it

· CSS (T-VoC, BAU-VoC) Analysis – by BPS account, by attributes – available on time

· Support Delivery team perform RCA (root cause analysis) for any misses (SLA/KPI/Other metrics/issues)

· Perform Internal Audits as per need/requirement/advice by T&I Head

Mentoring PI Projects (as per business need/advice by BPS T&I Head)

· Mentor Process Improvement projects as per target communicated by line manager

· Facilitate brainstorming sessions to initiate PI projects for accounts

· Support Delivery team achieve – BVA / PI targets for the Quarter/Year

Process Knowledge Transfers (as per business need/advice by BPS T&I Head)

· Learn KT activities and perform knowledge transfer per TCS provided guideline.

· Making sure knowledge transfer is done as per plan / timeline

Reporting / Analysis

· Send Weekly report with 100% accuracy and on time

· Monthly reporting on all activities as per business need and advice by BPS T&I Head

Continuous Learning and Sharing

· Develop one additional skill set every year to align to future needs of business

· Share knowledge with other T&I members

RPA – Robotics Process Automation

· Find at-least one opportunity in a quarter

Requirements

· At-least 1 year in any of the following role:
  • Team Lead / Back-up TL
  • SMEs of any process (FAO – AP, AR, GL/RtR/FpnA)

Advantages/Preference (but not mandatory):

  • Experience of performing KT lead role
  • Green Belt Certified
  • Language – German / French / Italian / Spanish
  • Internal auditor certification and experience of handling at-least 2 audits

Our offer

  • Multicultural working environment
  • Competitive benefit package
  • Continuous training possibilities

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3693062   Megjelentetés dátuma: 2019.07.13.   Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.