Service Desk Team Leader

Our partner is a Swedish multinational company, that is present in more than 75 countries. The company is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary tools, holemaking and tooling systems. To their expanding team we are looking for a Service Desk Team Lead.

Key Responsibilites

  • Operational responsibility for day-to-day operations
  • Handle 1st line cases and dispatch cases to 2nd line
  • Solve the cases effectively according to applicable guidelines, standards and priorities
  • Perform hardware and software installations
  • Oversee administration, support, and personalized assistance for digital tools, systems, and hardware to all staff
  • Collaborate with other parts of the organization
  • Prioritize incidents based on urgency
  • Document routines and instructions
  • Ensures that the service team is motivated in the short and long term, as well as work proactively by collecting, analyzing and presenting improvement proposals
  • Develop your team and individuals through coaching, mentoring, and feedback
  • Delivery of end to end user experience and satisfaction

Requirements

  • Experience from working and leading in a service desk
  • Language: English & other European language a merit
  • Experience of managing IT
  • ITIL Foundation certification

Our offer

  • Competitive salary
  • Home office
  • Supportive corporate culture
  • Friendly and helpful team

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Ildikó Rác
[email protected]
Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3490320   Megjelentetés dátuma: 2018.09.12.  
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