Level 2 Support Technician

Our partner is a premium media service provider operating all over Europe looking for a Level 2 Support Technician to the Budapest office.

Key Responsibilites

The ideal candidate has at least 2-4 years of experience in working as a vivid and organic part of the Technology support and operation chain of large scale streaming media / OTT / OnDemand services and has a great understanding in providing multi-tier customer and partner support.
You will face with a wide range of complex problems, solve and coordinate issues escalated from level 1 team. Diagnose, troubleshoot and provide solutions in a professional level.

Requirements

  • experience in working with ticketing / issue tracker systems
  • level 2 or higher IT support experience
  • ability to understand and capture technical details of complex systems (hardware &
software layers both)
  • ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of
technical problems
  • good command of English language
  • excellent analytical and troubling shooting skills
  • excellent customer service skills, including the ability to deal calmly, positively
  • willing to work during weekends
  • willing to travel and work in monthly or longer term shifts abroad ( Sweden)


Our offer

• Competitive salary
• Pleasant working environment (gym, shower, regular
massage, table tennis, free parking etc)
• Access to wide range of streaming capable devices
• Occasional travelling opportunity
• Open-minded culture
• Learning opportunities

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Zsanett Horváth
+36 1 411 2090
Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3485322   Megjelentetés dátuma: 2018.09.05.  
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