French Speaking Customer Service Representative

Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. Our client operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Due to upcoming corporate transitions and our progressively growing competence over multifaceted business processes, our European service centre is persistently broadening its range of prominent career opportunities in both cities. We offer more and more B2B roles for career planners as well as increasingly complex, high-level, senior positions to seasoned experts. We are seeking individuals who share our values and are ready to make our business and culture stronger. Our key aim is to keep building on the successes we’ve seen over recent years, driving through the many and varied projects we’re working on that demonstrate continuous improvement. We strive to inspire our employees by creating an enjoyable, challenging work environment whilst simultaneously providing balance in private and work life, advancement through compensation, fun at work and shared devotion in volunteering and charity activities.

Key Responsibilites

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for telephone based enquiries.

Requirements

  • Fluency in French and English
  • 1 year Customer Service experience
  • Able to work with deadlines and in team

Our offer

  • Competitive salary
  • Benefits
  • Friendly office atmosphere
  • Development opportunities

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Zsófia Suba
+36 1 411 2090
Randstad
HR
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3446877   Megjelentetés dátuma: 2018.07.12.  
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