Intermediate Distributed Support Engineer



As a partner of Aegon Global Technology we are looking for candidates for Intermediate Distributed Support Engineer role. Last year the company has established its most recent technology center in Budapest which since then is growing rapidly. Aegon Global Technology makes sure that all employees of Aegon are working with latest IT solutions and receive finest support. Being part of their team, gives you opportunity to not only work with most recent IT technologies, but also provides you the chance for dynamic and diverse career path.

In addition to the globally modern IT environment, Aegon Global Technology provides secure and long-term career, brand new office located in the heart of the city, flexible working hours with home office opportunities, followed by exceptional compensation.

By following the values of the company, coming to work should bring passion, fun and creativity instead of a simple hope for the green traffic light in the morning on the way to the office.

Eager to know more? In that case, please don’t hesitate to reach out to us and get all the details.

Key Responsibilites

The AGT Distributed Service Center provides support for Aegon’s global distributed
infrastructure environment utilizing a 24 x 7 x 365 model. The team is responsible for
distributed infrastructure monitoring, incident troubleshooting and resolution,
server/hardware and operating system maintenance, and service/change request
fulfillment.
Responsibilities:
  • Infrastructure monitoring of multiple type events and alerts to ensure overall health
of the distributed environment.
  • Identify, analyze and resolve alerted and escalated incidents within service level
agreements, include backup failure alerts, server availability and health alerts,
AWD/FAX alerts, Patrol agent alerts, ProactiveNet alerts and SNMP agent alerts.
  • Fulfill service requests, including Windows/Linux server builds and decommissions,
folder/file restore, move and copy, server component requests, SharePoint site
request, elevated service access requests and print server requests.
  • Serve as the escalation point for the Tier 1 help desk.
  • Handle ongoing server maintenance, including standard, low risk infrastructure
changes.
  • Perform incident trending and analysis.
  • Create, modify and maintain processes and break/fix procedures.

Requirements

Required Qualifications: 
  • BA/BS in Computer Science, Information Systems or equivalent experience.
  • Three years of related experience in a similar environment.
  • Experience in the following areas: Windows Server, Citrix, Exchange, O365,
VMWare, SAN, NAS, SharePoint, DHCP, DNS and F5 VPN.
  • Written/verbal communication and customer service skills to interact with Aegon
global customers and partners on a daily basis.
  • Analytical and problem-solving skills to assess and resolve alerted and escalated
incidents.
  • Exelent english skills

Our offer

Good location
Opportunity to learn and develop yourself
Competitive salary

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Zsanett Horváth
+36 1 411 2090
Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3416534   Megjelentetés dátuma: 2018.06.11.  
Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.