Italian Speaking IT Service Desk Analyst

Come and join to one of the best SSC in Budapest! Our partner is a world famous rent a car company, who is now looking for enthusiastic new colleagues to provide support and solution for daily IT problems and queries for both internal company employees and colleagues from all around the globe.

Service hours are Monday-Sunday 7:00-22:00, both morning & afternoon full time shifts should be expected accordingly.

Key Responsibilites

  • Receive incoming customer (both internal colleagues and also external collages working abroad) IT related queries and issues via email or telephone and accurately register their details.
  • Provide a “First Time Fix“ resolution for problems wherever possible and where necessary ensure that issues are effectively allocated to the relevant Resolver Group.
  • Update customers on progress of problem resolution as and when required
  • Monitor outstanding queries/issues, ensuring that all cases are fully updated at all times and take appropriate action where necessary.
  • Escalate cases where progress is not satisfactory

Requirements

  • Confident, fluent English and Italian knowledge
  • Confident user level IT knowledge including Windows and MS Office
  • Similar experience is an advantage but not a must; fresh graduate students are also welcome if you are able to work full time
  • Outstanding customer service and communication skills
Precision
  • Strong problem solving skills

Our offer

  • multicultural, diverse team with colleagues from over 40 different countries
  • friendly, collaborative culture & approachable leadership
opportunities for growth & development throughout your career
  • high-energy place with winning spirit where things move forward every day
  • Hungary’s greenest, environmentally conscious, award-winning office

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Nikolett Horváth
nikolett.horvath@randstad.hu
Randstad
HR
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3361743   Megjelentetés dátuma: 2018.04.14.  
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