IT Service Desk Agent

We are looking for IT Service Desk Agents for our international client which has just started establishing its technological center in Budapest.

Key Responsibilites

  • Provides primarily Level 1 desktop support to clients via telephone, e-mail, and skype
  • Resolving incidents, creating, updating, and maintaining the Remedy/SmartIT Knowledgebase
  • Executing Launch/ERM requests, updating Remedy/SmartIT tickets, prioritizing workload to meet departmental KPI’s and organizational SLA’s
  • Tutoring clients and teammates on standard PC applications, and escalated mobile device support


  • Fluent spoken and written English
  • min. 6 months of experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange
  • Experience in customer support with emphasis on Windows 7/10 is required
  • Some knowledge of LAN/WAN connectivity, Remedy/SmartIT, Mainframe Operations, Telecommunications
  • Professional communication skills, customer orientation
  • Problem-solving skills, ability to troubleshoot technical issues
  • Proactive and dynamic personality

Our offer

  • Opportunity for participating in the building up of a technology center from the beginning
  • Competitive compensation package
  • Brand new working environment



How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Rác Ildikó
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3327573   Megjelentetés dátuma: 2018.03.06.  
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