L3 VOICE Network Engineer

Our client is one of the world's leading providers of communications solutions and services. They are operating in 170 countires, and now they are looking for a L3 Voice Network Engineer to their fast growing team.

Key Responsibilites

  • Providing in-depth technical support to customers through AVAYA network or equipment monitoring, localisation and remote repair
  • Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
  • Cooperating with internal higher level network designers
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
  • Provide process improvement input wherever possible, may do proactive jeopardy management
  • Organizing technical trainings, knowledge sharing


  • Fluent English knowledge both written and spoken
  • In depth understanding of LAN/WAN/VoIP/SIP/Trunking technologies
  • AVAYA CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR experience
  • Voice network troubleshooting
  • Ability to organize and attend on international conference call and discuss technical issues
  • 3+ years relevant experience
  • Advantages: AVAYA MM, OneX attendant, ASBC, Desktop Wallboard knowledge

Our offer

  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace
  • Private health insurance package



How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Anett Németh

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3307531   Megjelentetés dátuma: 2018.02.11.  
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