Lead Service Designer

Our partner is a leading member of the global communication telecommunication services sector. For their regional operations centre we are looking for a talented Lead Service Designer who would be capable being the leading point of designing custom solutions from scratch to global clients.

Key Responsibilites

  • Lead the Service Design work stream activity for large, complex deals and be accountable for the end-to-end service design
  • Work collaboratively across the company lines of business and with external suppliers and partners to create innovative solutions
  • Ensure solutions are aligned with the overall deal strategy and with the business outcomes that the company the client are trying to achieve
  • Ensure that solutions are aligned with the relevant governance, compliance assurance processes (with functional approvals where necessary)
  • Ensure that the solution costs accurately reflect the approved solution design and that such costs have been optimized wherever possible using standard the company processes
  • Ensure that delivery plans align with the solution design and that any key delivery risks are highlighted understood
  • Have responsibility for all aspects of the E2E Service Design with a demonstrable level of expertise and capability


  • Minimum five years of experience in IT/telecommunication industry in a client-facing role
  • ITIL Foundation accreditation
  • Experience with service desk projects or service operations
  • Excellent English is a must +1 other European language is an advantage
  • Excellent communicator who is capable of coordinating virtual teams and being the single point of contact for the clients

Our offer

  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace
  • Private health insurance package



How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Ildikó RÁC
+36 30 981 0054

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3259474   Megjelentetés dátuma: 2017.12.03.  
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