Senior Problem Manager

Our multinational client is a prestigious telecommunication company with worldwide presence. Its activities include the provision of networked IT services globally.

Key Responsibilites

Purpose of Role / Responsibilities:
  • Ensure positive perception of the problem management process
  • Continuously improve capability on problem management provided to the company's customers
  • Perform the management of both reactive root-cause analysis and proactive trend analysis
  • Communicate and coordinate with concerned parties through the Problem Management process
  • Prevent re-occurrence of Incidents and minimize the impact of incidents that cannot be prevented
  • Overlook the Known-error database

Requirements

Must-have skills:
  • Bachelor degree
  • 3+ years problem management working experience
  • Excellent, high level of business English
  • ITIL V3 Foundation certificate
  • ITIL V3 OSA
  • Experience with the most common ITSM tools (BMC, Service Now, CA, HP)
  • Provides great customer experience, customer care and support
  • Provide guidance and support to others

Desirable skills/Advantages:
  • Understanding of network, voice IT products
  • Good understanding and practice of Problem Solving techniques (5 Whys, Fishbone, Kepner-Tregoe, etc.)
  • Network (LAN, WAN, Wireless, IPT, etc.) end user support

Our offer

  • Inspiring new challenges
  • Employee and Family Friendly Workplace
  • Opportunity to work from Home
  • Supportive team culture
  • Competitive salary and benefit package
  • Professional development programs, trainings and educational support

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Ildikó RÁC
+36 30 981 0054
Randstad
HR
Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3257179   Megjelentetés dátuma: 2017.11.30.  
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