IT Service Desk Agent

We are looking for IT Service Desk Agents for our international client which has just started establishing its technological center in Budapest.

Key Responsibilites

  • Provides primarily Level 1.5 desktop support to clients via telephone, e-mail, and skype
  • Taking escalated client calls from the Level 1 phone analysts
  • Resolving incidents, creating, updating, and maintaining the Remedy/SmartIT Knowledgebase
  • Executing Launch/ERM requests, updating Remedy/SmartIT tickets, prioritizing workload to meet departmental KPI’s and organizational SLA’s
  • Tutoring clients and teammates on standard PC applications, and escalated mobile device support


  • Fluent spoken and written English
  • min. 6 months of experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange
  • Experience in customer support with emphasis on Windows 7/10 is required
  • Some knowledge of LAN/WAN connectivity, Remedy/SmartIT, Mainframe Operations, Telecommunications
  • Professional communication skills, customer orientation
  • Problem-solving skills, ability to troubleshoot technical issues
  • Proactive and dynamic personality

Our offer

  • Opportunity for participating in the building up of a technology center from the beginning
  • Competitive compensation package
  • Brand new working environment



How to apply

Filling in the online registration form and uploadig CV via the Randstad website


Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3252202   Megjelentetés dátuma: 2017.11.24.  
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