Customer Service Supervisor

We are looking for a Customer Sercive Supervisor for our multinational client into their office located in Budapest. The company is specialized in producing and selling products in the field of electronics, information technology and telecommunication.

Key Responsibilites

 Manage high level (fast, precise and effective) voice of customer service activity (VOC control)
 Support the marketing team with customer service queries occured in any marketing related channels
 Manage authorization for in-shop, unsold product repairs
 Take part in sales or marketing driven service process related promotions
 Monitor and supervise customer requests and in time deliveries of sales or marketing organised promotions via subcontracted 3PL (Third Party Logistics) operation
 Carry out customer satisfaction check related calls and data management
 Supervise related 3PL operation management
 Create weekly/monthly statistics related to the job, take active part in analysing, monitoring and action plan settings of customer VOC and satisfaction processes
 Supervise the VOC Specialists
 Represent the company at authorities (e.g.Conciliation Board/Békéltető testület)
 All other activities and task which are delegated to employee by line manager or the Head of Department

Requirements

• preferably BA/BSc degree but minimum secondary level education
• outstanding communication skills
• intermediate English is a must
• computer literacy (Microsoft Office: Excel, Word, Power Point)
• experience in customer services or in service support is an advantage
• precise way of working
• strong personality
• good adaptation skills
• flexible
• ability to work under pressure
• experience as team leader/supervisor in an advantage

Our offer

• To be a member of a successful multinational company
• Development possibilities
• Attractive compensation package

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Kocsis Ivett Dalma
0630/428-7739
ivett.dalma.kocsis@randstad.hu
Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 3105351   Megjelentetés dátuma: 2017.06.17.  
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