L2 Desktop Support Technician - FRENCH

Desktop Support Technician would be providing advanced level multilingual infrastructure and application support to the customer of TATA Consultancy Services.

Key Responsibilites

Call and Incident Handling

• Provide advanced level technical support to Customer’s PC users, including software and hardware related issues but not limited to a desktops. (support involves mobile computers and other mobility devices)

• Assist users over the telephone and over web interface

• Supporting 3rd level resolver groups as and when needed

• Provides second level support for networks, data center server activities and other tasks beyond the scope of L1 Service Desk

• Identifying and solving any problems that affect computer operating systems

• Provide advanced support to Customer’s PC using remote control tool. Support would include standard applications, antivirus and encryption agents.

• Ensures after an outage or service interruption the devices and applications of the users are working properly

• Instruct users on usage of application systems

• Play an active role in problem management activities

Knowledge management

• Learn and implement new technologies, tools, processes and policies

• Provide training to other staff members as required.

• Document new technical solutions in knowledge base

• Document and share best practices and with other colleagues


• Ensure high level of customer satisfaction

• Understand quality requirements and aspects of the account and work according to those regulations

• Learn and adhere to TCS’ and customer’s policies and procedures


• Fluent French and English knowledge

• Good knowledge of Windows XP, Microsoft Office, Internet Explorer or any other informatical system, which the specified task requires

• Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems

• Demonstrate analytical skills in problem solving.

• Excellent learning skills and high level of flexibility

• Excellent communication and interpersonal skills

• High level of customer focus and approachability

Our offer

• A colourful and dynamic work environment with a great diversity of people, cultures and business areas

• An open culture that improves the quality of life

• Learning and sharing that helps you to progress both professionally and personally



How to apply

Filling in the online registration form and uploadig CV via the Randstad website

László Szabó
+36 30 1909693

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 2831174   Megjelentetés dátuma: 2016.11.29.  
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