Bulgarian speaking Customer Relationship Officer

Our client, who is one of the largest Management System / ISO Certification and Training organisations in the world, is now looking for a CUSTOMER RELATIONSHIP OFFICER.

Key Responsibilites

  • Achieve yearly defined KPIs;
  • To carry out clerical duties, refer telephone and email enquiries to appropriate personnel, as required;
  • Prepare draft and final certificates after approval of certification and prepare certificates and associated documents for transmittal to client
  • To prepare internal/external training course materials and arrange course venue;
  • Record issue training certificates
  • Process Timesheets/Expenses/Invoices in Team;
  • The filing and photocopying of all documentation in relation to the management system certification schemes and maintenance of the customer files;
  • Special tasks and projects as required under the direction of immediate and senior management and any other duties as directed
  • Enter and track sales data in ERP,
  • Provide reports and analyse data as necessary
  • Manage tasks associated with converting sales opportunities to projects
  • Communicate with colleagues and customers in Bulgaria
  • Assemble audit teams according to the unit's procedures, systems and tools
  • Plan capacity and maximize utilization of resources while ensuring lower operational costs
  • Liaise continuously with clients and auditors to agree on project dates/scheduling
  • Collaborate with our technical function to pre-approve projects with auditors and dispatch certificates to customers
  • Contribute to improving analytical efforts for correct forecasting
  • Ensure correct information in our production system ConCert at all times

Requirements

  • Strong written and verbal communication skills in Bulgarian, Hungarian and English
  • Good communication skills;
  • Organisational skills;
  • Ability to prioritise;
  • Ability to think laterally;
  • Independent work habits;
  • Friendly disposition
  • Use of ERP-systems

Our offer

  • Dynamic team
  • Excellent salary and benefit package

Location

Budapest

How to apply

Filling in the online registration form and uploadig CV via the Randstad website
Randstad

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 2755623   Megjelentetés dátuma: 2016.10.07.  
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