Team Lead - 2nd level

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Team Lead (2nd level) to their Budapest based office.

Key Responsibilites

  • Manage a team of 10+ Security Analysts and Specialists
  • Deliver exceptional customer service, handle tickets
  • Active management of the team’s day to day activities and performance
  • Act as the 2nd level escalation point for customer or internal issues
  • Work on complex incidents, problems and changes within the operational environment
  • Carry out technical consultancy in support of customer project work
  • Attend meetings on behalf of the team and line manager
  • Provide leadership and training to technical support staff, mentor new 2nd line support staff


  • Hands-on experience in operation and management of security infrastructure
  • At least 1-2 years of leadership experience
  • Ability to lead, motivate and build team
  • Hands-on skills on any of these technologies – Cisco ASA, Checkpoint Firewalls, Juniper Firewalls, Bluecoat Proxies, Palo Alto, Fortinet, F5 LD. Experience on multiple security technologies is a significant plus.
  • Ability to handle changes and incidents independently as per the processes and agreed service levels
  • Ability to communicate (both written oral) clearly in English with various internal stakeholders and customers

Our offer

  • Attractive salary and benefits package
  • Open and youthful atmosphere
  • Stable multinational background and growing organization
  • Modern work environment and IT infrastructure
  • Continuous trainings and opportunity for the professional development



How to apply

Filling in the online registration form and uploadig CV via the Randstad website

Rác Ildikó
+36 30 981 0054

Lövőház utca 39., Millenáris irodaház 2. emelet, 1024 Budapest
ID: 2746149   Megjelentetés dátuma: 2016.10.02.  
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