Senior Quality & Process Management Specialist (Debrecen) (Ref. No.: 79541_EN_2)

IT Services Hungary Kft.

Place of work
Debrecen
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Ensure the setup and hosting of a homogeneous, efficient and global 1st level steering for the global TC business, in order to provide the expected quality standards.- Operationalize the 1st level(s) for different standard operation models, based on various TC offerings, including the handling of the relevant supply chain.Balance the options "make or buy" of 1st level, according to strategic and operative needs.Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.Contribute substantially to the development, alignment, implementation and enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.Act as a TC Division internal SPoC for all comprehensive 1st level topics.Support central projects (e.g. innovation, automation).Ensure best practice transfer between TC 1st levels globally, to increase efficiency.Offer presales support by ensuring compliance with standards. Drive/steer the efficiency initiatives, to increase competitiveness.

Requirements for the employee

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Advanced English AND GermanAdvanced MS Office experience (PowerPoint, Word, Excel, Outlook)Experience in 1st level and 2nd level operationsExperience in telecommunicationsManagement experience

Advertiser

Brief description of the company

Az IT Services Hungary Kft. (ITSH) alapítására 2006-ban került sor. Az ITSH a T-Systems nemzetközi termelési láncának egyik fontos eleme. Az ITSH a rendszerintegrációra és az informatikai outsourcingra összpontosít. Kínálatában többek között az összes, széles körben alkalmazott szoftver és hardver platform SAP rendszer szolgáltatásai, távoli és helyi szerver üzemeltetés, valamint hálózatmenedzselés és hálózatfelügyelet szerepel.

Alapvető filozófiánk: Mi nem állást, hanem karrier lehetőséget kínálunk munkatársainknak.

Company address

Contact

Contact person: IT Services Hungary
E-mail: send CV
ID: 3257707   Megjelentetés dátuma: 2017.11.30.  
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