French-Speaking Customer Service Representative


A munkavégzés helye
teljes munkaidő

Munkahelyi információk

Feladatkör, kompetenciák és felelősség

We’re looking for French and English speaking candidates for our international partner, who is a leading online travel accommodation company. They are working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

This position is located in Budapest and kindly welcome junior, fresh grad or experienced colleagues as well.

Responsibilities of the role:
• Deliver excellent customer service and manage the needs of customers via phone and email
• Handle support tickets from Partners and Market Management team with the highest integrity and quality
• Prepare reports as necessary
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Increase operational efficiencies and revenue within the team, and improve inter departmental workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

• Bachelor or equivalent degree
• Experience in customer service is an advantage but not a must; fresh graduates are also welcome to apply
• Excellent fluency in French and English
• Basic computer skills
• Excellent listening skills, critical-thinker with attention to detail
• Willing to work on rotating shifts

• Full time contract
• 5-day workweek
• Competitive Salary Pack
• 4 weeks’ paid training
• Discounted hotel accommodation; anywhere in the world
• Career advancement opportunities any of our office locations globally
• Work Culture: balance in work and life
• Work Environment: multinational
• Strategic office location (city centre of Budapest)


Szállodák, panziók, szállók stb.

Our partner is a leading online travel accommodation company.

A munkavállalóval kapcsolatos elvárások

A pozíció betöltésére alkalmas végzettséggel rendelkező pályázók

középfokú végzettség érettségivel
főiskolai/egyetemi hallgató
főiskolai végzettség
egyetemi végzettség
posztgraduális végzettség

Beszélt nyelvek

Francia nyelv - Mesterfok (C2) és Angol nyelv - Haladó (C1)

Az állásajánlat alkalmas pályakezdő számára


Hirdető cég

A cég rövid jellemzése

Munkaerő közvetítés és kölcsönzés

Az alkalmazottak száma

250-499 alkalmazott

A cég címe

EZLine Group Kft
Soroksári út 48./ 18. ép. 2. emelet
1095 Budapest


ID: 3876345  Megjelentetés dátuma: 2020.04.03.