400 000 - 500 000 HUF

German-speaking Customer Service Representative

Instalent

Place of work
Budapest
Contract type
full-time
Total wage (gross)
400 000 - 500 000 HUF

Information about the position

Job description, responsibilities and duties

We’re looking for our future german-speaking colleague for an international partner, who is a leading online accommodation company. Our team working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.
If you have a customer-oriented mindset, excellent language skills and interest for the world of tourism, this job was made for you.

Responsibilities:
• Deliver excellent customer service and manage the needs of customers via phone and
• email
• Handle support tickets from Partners and Market Management team with the highest
integrity and quality
• Prepare reports as necessary
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Increase operational efficiencies and revenue within the team, and improve interdepartment workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications:
• Experience in customer service is an advantage but not a must; fresh graduates are also welcome to apply, as well as experienced ones
• Excellent fluency in German and English
• Basic computer skills
• Excellent listening skills, critical-thinker with attention to detail

Offer:
• Multinational work environment
• First 4 weeks’ paid training
• Exposure to travel industry
• Career advancement opportunities

Salary information

Depends on the experience level and motivation

Company on whose behalf the position is being filled

Tour operators

An international partner, who is a leading online accommodation company. Our team working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and English - Intermediate (B1)

Advertiser

Brief description of the company

Instalent is a global platform where companies can crowdsource their open roles to a network of independent recruiters and recruitment companies in 33 countries.
Our members are recruiting professionals with niche expertise in specific geographies, job categories, and industries.

Number of employees

250-499 employees

Company address

EZLine Group Kft
Soroksári út 48./ 18. ép. 2. emelet
1095 Budapest

Contact

Contact person: Adrienn Csóti
Tel.: +36703624850
E-mail: send CV
ID: 3756390   Megjelentetés dátuma: 2019.09.20.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Depends on the experience level and motivation