IT Support with German or Dutch

Hays Czech Republic, s.r.o.

Place of work
Prague, The Capital Prague
Contract type

Information about the position

Job description, responsibilities and duties

Your new company
The largest global provider of integrated information technology and digital marketing solutions to
automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands.

Your new role

Your role will be to provide technical support to our customers who are some of the biggest car brands in the
Netherlands and Belgium (for Dutch speakers) or Germany (for German Speakers) with the technology that we provide to them. You will be solving a wide range of technical problems and working with our customers to find solutions over the phone and email.

Based in our brand new state of the art Business Service Centre in central Prague, you will be working as part of a truly international team and an integral part of our global business. Our Technical Support Team are natural problem solvers and deal with a wide range of technical issues, offering the opportunity for you to develop your own technical knowledge and grow a career.

On a daily basis you’ll be:

• Taking ownership of technical support customer and manufacturer enquiries
• Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary
• Actively and efficiently logging support case data and achieving First Contact Fix wherever possible
• Analysing and resolving complex product issues, using analytical, technical or programming skills
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational
pressures and deadlines
• Guiding, advising and coaching both colleagues and customers on issue and problem resolution
• Documenting solutions and producing written guidance on resolution steps and procedures
• Reporting issues and recommending process improvements to other teams to minimise queries and problems
arising and to increase customer satisfaction levels

What you'll need to succeed

We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes
to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because
our growth is ultimately dependent on yours.
However, our ideal candidates are analytical thinkers and technical problem-solvers – because these are the people
who can ensure our clients get the most out of our software.
You will need to following skills and experience:
• A technical IT background either in software development or providing 1st or 2nd line technical support
• Fluent Dutch and English communication skills
• You will be a natural problem solver
• Willingness to live in and work in Prague

What you'll get in return

Training and development is provided from Day 1. We encourage all of our associates to develop themselves by
tackling 1st, 2nd and 3rd line technical support problems as they develop and grow their skills with us. This is truly a role
where you won’t be limited to dealing with just 1st line issues as we will support you with your growth with CDK and
technical capability.
Each of our associates receives a benefits package, which includes:
• 5 weeks of vacation per a year
• Leisure time benefits (variety of company discounts, e.g. Multi-Sport Benefit Card)
• Meal tickets
• Language courses
• Full training and further career development
• Technical support training
• Pension plan
• Free beverages and vending machine access
• Engagement activities
• Personal Development Plan

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Company on whose behalf the position is being filled

Other administrative and support service activities

Shared service centre

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1) or German - Upper intermediate (B2) or Dutch - Upper intermediate (B2)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
Czech Republic
ID: 3181644   Megjelentetés dátuma: 2017.12.04.