OSS DevOps Engineer Service Support Management

Place of work
Bratislava, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Job description:
  • To support the IT Requirements definition for an existing Trouble Ticket Applikation based on HPSM
  • Support of the High Level integration design to integrate a SM application with external applications via WebServices with focus on Incident, Problem and Change Management.
  • Low Level WebService based Interface design for the integration of HPSM with external partners via middle ware layer.
  • Support for Service Projects, promoting OSS guidelines and principles, concepts, standards in relation to all involved parties  
  • Design and development of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
  • Design, development and deployment of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
  • Deployment of HPSM and uCMDB in a cloud environment
  • Consuling of the process owners to guide the design of the process in the way, that company processes are aligned with the OOTB capabilities of HPSM.
  • Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.Event Management, which creates automatically incidents in HPSM
  • Provisioning, which creates new Configuration Items after the provisioning of a new service for a Customer / User
  • Inventory database, loading all relevant Configuration Items towards CMDB
  • Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.
  • Operation of HPSM including 2nd line on duty support

Salary information

minimum 1700 EUR

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Performance Indicators/Key responsabilities and deliverables:
  • Design and development of Service Support Managenent Application based on HPSM incl. integration with external application like Event Management & Inventory Management and other ext. Trouble Ticket applications.
  • Process design of  the main SM-Processes: Incident, Problem and Change Management.
  •  Education:University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field).
  •  Professional knowledge, skills, know how in the field & experience in the field:Over 5 years of experience in area of ICT, design, development and architecture
  • Strong OSS knowledge and proven experience.
  • Holistic View of Telecommunication Operational Business Processes
  • Design and development knowledge of HPSM incl. CMDB for the main ITIL processes Incident, Problem and Change Management.
  • Design and development of WebService based integration of HPSM with external applications
  • Basic knowledge of a privat / public cloud environment
  • Working in an international organization, cross country and cross culture
  •  Language skills:English language – proficient (excellent verbal and written communication skills)
  • Any additional language from within European DT footprint is beneficial
  •  Interpersonal, communication skills:Excellent team player and motivator
  • Good communication skills
  • Highly collaborative
  • Excellent interpersonal and cooperation skills
  • Solution oriented and customer focused attitude
  •  Other soft skills, competences:Self-motivated and resistant to stress
  • Demonstrate problem solving, solution expertise and active listening skills
  • Strong intercultural collaboration, ability to work in diverse remote teams
  • Ability to plan and execute activities according to the predefined quality and keeping deadlines
  • Ability to work according to structured methods, following roadmaps and guidelines
  • Interest in innovation and new technologies
  •  Hard skills:Excellent skills and proven track in:Hands on experience on in the design, implementation and deployment of HPSM
  • Experience working with customers/vendors as well as show a good understanding of Telecom principles, services, processes and technologies


Brief description of the company

Deutsche Telekom Pan-Net, s.r.o. - established within Pan IP program is a company which will pilot and manage the whole pan-European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.
Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.
To achieve all this we are building a new, cross-functional and truly international team.

Data Privacy Information and Consent With Processing of Personal Data

By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net s.r.o. with its registered seat at Jarabinková 1, 821 09 Bratislava, Slovakia, ID no. (IČO): 48 129 178 (the “Company”) the consent with processing of my personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV/motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for. This consent is granted for definite period of 6 months.

My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Business Services S.R.L., 319G Splaiul Independentei, Bukurešť, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany. My personal data will not be transferred to third countries.

In connection with the processing of my personal data the Company provides me with the following information:

Please be informed that you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

Contact for provision of additional information about the protection and processing of your personal data is: [email protected] Additional information about data privacy you can find on the following link.

Number of employees

100-149 employees

Company address

Deutsche Telekom Pan-Net s.r.o.
P.O.BOX 105
830 05 Bratislava 35
ID: 3489027   Megjelentetés dátuma: 2018.09.10.   Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át. A (bruttó) bér alapösszetevője és egyéb juttatások:   minimum 1700 EUR