SAP Operation Administrator II

Deutsche Telekom IT Solutions Slovakia

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM) for 2nd level environment.

Accountabilities
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM) for 2nd level environment.
-Execute project and other deliverables in order to fulfil KPIs and management requests.
-Smooth and uninterrupted operation of customers’ environment.
-Conformity with the internal work instructions and process guidelines within T-Systems.
-Follow the defined escalation standards in case of deviations.
-Investigate the root cause of incidents and initiate actions to improve or correct the situation.
-Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
-Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
-Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
-Train and participate on education of other employees.
-Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
-Create, change and delete user accounts.

Wage (gross)

812 EUR/monthMinimum monthly salary is 812 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Teambuildings
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Other knowledge

SAP administration - advanced
UNIX/Linux administration - advanced

Personality requirements and skills

Requirements

Education
-High school degree

Experience
-1-2 years within the field

Languages
-English B2

Others
-Detailed knowledge of ICT environment
-Valid certification in given technology
-Overview of the ITIL processes

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
To this end, our parent company Detusche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020, under one common brand, Deutsche Telekom IT Solutions Slovakia.
This process provided a unique chance to move the company under the brand of the global Deutsche Telekom AG group. A brand that is one of the most valuable in Europe, which is widely recognized and that opens up for us opportunities for global interaction and cooperation at the international level.
The biggest asset and competitive advantage of the company are our people - ambitious, dynamic, educated and reliable. Our employees are a key factor in economic growth and financial success. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle.
It is important to us that we provide our employees with space for growth, constantly develop the quality and level of their professional skills and thus create conditions for continuous improvement of the quality of services provided to the company's customers.
As a company, we value every recognition of our commitment to continuous improvement in every area in which we operate. Over the years, we have received awards as The Best Employer in IT Technology, IT Company of the Year, or the Lecturer of the Year award in the Best Corporate Development Program category, or the Via Bona Award for Responsible Business and Corporate Philanthropy.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
ID: 3314217  Megjelentetés dátuma: 2020.01.22.  A munkabér alsó határa (bruttó): 812 EUR/month