Customer Service Agent CEE (Czech/Slovak Speaking) services (Austria) GmbH

Place of work
Marxergasse 1B, 1030 Vieden, Austria
Contract type
Basic wage component (gross) and other rewards

Information about the position

Job description, responsibilities and duties

Are you a real people’s person with great customer service skills?

Are you an enthusiastic sports(wo)man?

We’re looking for real team players to join bwin and provide professional support to our customers.

Your arena:
• Handling customer inquiries via e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

Employee perks, benefits

Your win:
• We offer a salary of EUR 23.800,- gross p.a. (additional allowances are available)
• A permanent work contract for 40 hours
• Awesome team of very knowledgeable & supportive colleagues
• A modern and dynamic working environment in the heart of Vienna

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

Czech - Advanced (C1) and Slovak - Advanced (C1) and English - Advanced (C1) and German - Advanced (C1)

Other knowledge

Business correspondence - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Personality requirements and skills

Your entrance ticket:
• Fluent in Czech/Slovak language
• English & German language skills to a business standard
• Another CEE language would be an advantage: Bulgarian, Hungarian, Romanian, Russian
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever changing dynamic environment
• General computer knowledge (MS Office, Internet)
• Good typing/keyboard skills
• Willingness and flexibility to work in shifts
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided


Brief description of the company digital entertainment plc. is one of the world’s largest online gaming businesses. We are the people behind some of the world’s biggest brands in online gaming including bwin, PartyPoker, PartyCasino and Foxy Bingo and we are a market leader in online sports betting, poker, casino and bingo.

Our promise: to provide the very best digital entertainment within a safe and secure environment across all our platforms and territories.

Our strategy: is to guide us on an exciting journey as - one that we believe will deliver long-term value for our customers, shareholders and leave our competitors standing in our wake.

Our mission: Our vision is to ‘let the world play for real’. That means ensuring our customers around the world are able to play the games they want, when they want at the stakes they want by offering smart, safe and fun digital entertainment.

We work with the best people and we seek talented professionals to help us achieve our goals. digital entertainment is now part of GVC Holdings PLC. To find out more about GVC, please visit

Number of employees

1000 an more employees

Company address services (Austria) GmbH
Marxergasse 1B
1030 Vieden
ID: 3222506   Megjelentetés dátuma: 2018.01.16.   A (bruttó) bér alapösszetevője és egyéb juttatások:   23.800,-