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AT&T Customer Care Representative

Place of work
Letná 45, Košice, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

Location: Kosice, Slovakia
Contract type: unlimited
Working hours: 24/5 working time (Current shifts from 11.30 am to 1.00 am)

Start date(s): June , July, September 2019

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/5 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Salary information

Salary from 1050 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Employee perks, benefits

Candidates can enjoy:

• Demanding and interesting job.
• Trainings on supported vendors, certifications.
• Further career opportunities.
• International and multicultural teams cooperation – US
• Modern workplace to make your job comfortable.
• Meal vouchers.
• Compensation for income loss due to sickness.
• Advanced medical program.
• Company risk life insurance.
• Centre teambuilding events.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Responsibilities:
  • Respond to customer phone calls as the 'first line' of support for AT&T
  • Ensure a positive experience by providing the right customer solution
  • Handle a range of issues related to AT&T products & services

Key competencies and skills:
  • Advanced spoken English: B2-C1 level
  • Logical mind-set and a passion for problem solving
  • Able to work in a 24/5 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills and attention to detail
  • The right attitude and work ethic for a fast paced team environment

Essential information:
Contract type: Unlimited
Working hours: 24/5 working time: Current shifts from 11.30 am to 1.00 am CET.
Start date(s): June, July and September 2019
Salary: From 1050 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Please upload your CV in English language !!!


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3238141   Megjelentetés dátuma: 2019.05.24.   A (bruttó) bér alapösszetevője és egyéb juttatások:   Salary from 1050 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.