Relationship Manager with English in Billing Team

Information about the position

  • Place of work: Lakeside Park, Tomasikova 64, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

Working hours: US working hours - 2 shifts (2pm-10.30pm and 3.30pm-12am)

Billing Liaison Manager is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Billing Liaison Manager is to act as a middleman between the Sales organization and the Dispute management teams to ensure timely resolution of billing issues identified by the customer. The BLM is an end-to-end owner of the billing issue resolution from identification of the issue till successful posting of the adjustment on customer’s invoice.

Roles and Responsibilities:
- Ensures the identified billing issues are being raised with the responsible Global Billing Resolution centers
- Meets the defined SLA’s for issue acknowledgement, response time and follow ups
- Informs customer and sales team about progress and path to resolution on a weekly basis
- Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution
- Provides timely and accurate details and explains possible un-clarities to sales team as well as to the customer
- Works with the Collections department to stop the collections activity for the identified billing discrepancies till the resolution

Contract: 1 year, then it may be prolonged to unlimited

Other benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Competencies and Skills:
• MS Office user
• Good communication skills - Ability to interact with internal/external customers and their peers during problem determination process via email and phone
• Ability to pay attention to detail
• Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
• Able to track work independently and in timely manner
• Very good negotiation skills
• Resistant to stress
• Knowledge of AT&T products and services is an advantage

Education and Qualifications:
• University education or High School Education with leaving exam is an advantage, preferably in the area of Business, Economics
• Strong communication skills in English, both oral and written (B2 level)
• Additional foreign language (B2 level) is an advantage

Additional Information:
Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage

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Brief description of the company

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Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


ID: 2651376   Megjelentetés dátuma: 2017.08.25.